Call center：Telephone service provided by a team of attendants .
Call center type: hotline service, customer hotline, sales service, technical support service, finance/tax service and so on.
X5 can support enterprise to span a distributed call center，improve enterprise’s service quality to their customers. Tracking X5 IP PBX，we can transfer the customers who call into branch call center to the fixed call center. Enterprise may induce the costs of call center. The features of such as phone record and Voice mail improve the quality call center service.
In china HQ call center location，there are many IP phones & software phone. Chinese customers call to unify number of Chinese call center，entry into call center，select corresponded service. American users also call to unify number of USA call center，come in service center，after select corresponded services，X5 can transfer these phone calls into Chinese HQ call center. It makes global customer surest share indistinctive service. Also saving the reseeding cost of enterprise call center, provide convenient & intimate service to users. |
